Refund & Cancellation Policy

We want you to be satisfied with your purchase at Manjunath Academy. This policy explains how refunds and cancellations work for our digital and physical products.

Digital products (Test Series, Video Courses, E-Library, Bundles)
- Since access to digital content is granted instantly after payment, refunds for Test Series, Video Courses, E-Library items and Bundles are generally not provided once access has been activated.
- If you were charged twice for the same order due to a technical or payment gateway error, please contact us within 7 days with your payment reference, and we will verify and refund the duplicate charge.
- If a purchased course or test series is significantly different from what was described, or is not accessible due to an error on our end, you may request a refund within 7 days of purchase by contacting our support team.

Physical products (E-Store)
- You may request cancellation of an E-Store order before it has been shipped by contacting us with your order number.
- Once an order has been shipped, it cannot be cancelled, but you may be eligible for a return if the product received is damaged, defective, or different from what was ordered.
- To report a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refund process
- Approved refunds are processed to the original payment method used at checkout, via Razorpay, within 7-10 business days.
- Refund timelines may vary slightly depending on your bank or payment provider.

How to request a refund or cancellation
- Write to us using the contact details on our Contact Us page, mentioning your registered email, order or payment reference, and the reason for the request.

We evaluate each request individually and aim to resolve them fairly and promptly.